Select the topic of interest from the menu on the left and review the instructions for the respective section.
This knowledge base is currently under development. If you can’t find the answer to your question, please don’t hesitate to contact us via email.
If you do not find an answer to your question and the issue is directly related to the application’s settings, you can always contact us via contact@mytowerapp.eu.
We encourage you to use the chat in the bottom right corner of the screen. Our virtual assistant should have answers to most of your questions regarding configuration or potential issues. If it cannot find an answer, it will redirect you directly to an article in this knowledge base.
Please remember that this page only provides assistance with the application’s configuration. MyTower DOES NOT verify or approve users in the system. If you have an issue with account activation, please contact your property manager directly.
The correct application for users in Europe is MyTower Europe, specifically with the Europe designation. If you do not see your building during registration, cannot enter your phone number, are not receiving SMS codes, or experience any other registration or login issues, make sure you have downloaded the correct version of the application. If you are certain you have the correct version, please contact us via email at the address provided above.